Shipping policy

Shipping Policy

Order Processing:
- Orders are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- Please ensure all delivery information is accurate. We are not responsible for delays caused by incorrect or incomplete addresses.

Shipping Rates & Delivery Estimates:
- Shipping charges for your order will be calculated and displayed at checkout.
- Estimated delivery times:
  - Standard Shipping: 5-7 business days
  - Expedited Shipping: 2-4 business days
  - Overnight Shipping: 1-2 business day(s)
- Please note that delivery times are estimates and not guaranteed. Weather, peak shipping seasons, and other external factors may cause delays.

International Shipping:
- We offer international shipping worldwide.
- Shipping charges for your order will be calculated and displayed at checkout.
- Delivery times vary depending on the destination country.
- Customers are responsible for any customs duties, taxes, or import fees that may apply.

Order Tracking:
- Once your order has shipped, you will receive an email notification with a tracking number. You can track your order using the provided tracking link.

Lost or Damaged Packages:
- We are not responsible for packages lost or damaged during shipping. 
- If you receive your order and it is damaged, please contact us at support@cocoandchai.com so that we can make it right.

Contact Information:
- For questions about our shipping policy, please contact us at support@cocoandchai.com